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1. How are Affiliate sales tracked? |
All subscribers are tracked
through cookies. The cookie is set when a potential subscriber
is logged through CCBill EU’s System after leaving
an Affiliate's site. The subscriber’s IP address
and current timestamp are logged and compared after sign
up. If the cookie has not expired, then the original Affiliate
site is credited for the sale.
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2. Where can I find more information about the Affiliate
Program? |
Please refer to the help
documentation available at http://ccbillhelp.ccbill.com
for full details about how the Affiliate Program works.
For more information and technical specifications please
e-mail clientsupport@ccbilleu.com.
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3. What does "Rebilling" mean in the administration
defaults? |
When “Rebilling”
is set to “Y”, the Affiliate will receive
their dollar or percent amount of the sale every time
the subscription is re-billed. This will occur until the
subscription is cancelled.
If "Rebilling" is set to "N", the
Affiliates will receive only their portion from the initial
sale that is made. This means that the dollar or percent
amount is paid out one time only.
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4. In the Advanced Features section of the Affiliate System,
what is "Payment Options"?
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Under the Payment Options
area of the Affiliate Program, you can set how you want
to payout your affiliates. Select trial for subscriptions
that have a trial membership period and then rebill into
a recurring subscription. Select recurring for regular
recurring subscriptions with no trial. Trials differ from
recurring in that the trial amount may be different from
the rebill amount.
If there is a trial membership, you can select between
“Yes” or “No” under the Pay
for Trial Text Box. Clicking “No” means
that the Affiliate Program will not pay the Affiliate
for the trial. Clicking “Yes” allows the Affiliate
to receive a percent or dollar payment for the trial.
If there is no trial membership, you can select between
“Yes” or “No” under the “Pay
For Initial Sale” box. Clicking “No”
means that the Affiliate Program will not pay the Affiliate
for the first subscription. Clicking “Yes”
allows the Affiliate to receive a percent or dollar payment
for the first subscription.
Rebills works the same way for trial or subscription.
You can select between “Yes” or “No”
under the Rebills Text Box. Clicking “No”
means that the Affiliate Program will pay indefinitely,
until the subscriber cancels. Clicking “Yes”
allows the Webmaster to set the number of rebills. The
Stop After Rebill Number Text Box allows the Webmaster
to enter a number after which the rebill will stop.
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5. How can my Affiliates receive credit for all sales on
my sub-accounts? |
The Affiliate system
permits all of the sub-accounts to be "grouped"
together and treated as one account. The advantage of
this is that Affiliates would only need to sign up under
the main account, and they would receive credit for subscriptions
made at any sub-account site. However, the banners you
create will point to only one URL. If you want several
banners pointing to several websites, do not group your
account.
NOTE: Stats will not differentiate between Websites
when reporting the subscriptions. This is because the
Affiliate program directs all sales to the same account
and will ignore sub-account numbers.
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6. Who pays the fees to CCBill EU and the security deposit
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The fees are taken from
the Webmaster's portion of the sale. It is up to the Webmaster
to split any CCBill EU fees with their Affiliates. We
do not take any fees from the Affiliates. Webmasters are
also responsible for all security deposits. Our contract
is with the Webmaster, not the Affiliates. The Affiliates
are using the software through the Webmaster of the site.
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7. Who is responsible for fraudulent charges from a Affiliate?
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All refunds or chargebacks
associated with Affiliate sales will be deducted from
both the Webmaster and Affiliate accounts, equal to the
amount they received for the sale. The Webmaster becomes
fully responsible if a Affiliate quits their account,
is removed from our system, or has a negative balance.
We also use a negative database to test for chargebacks
and returns.
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8. Do you issue checks to the Affiliates?
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Yes, through our standard
delivery methods. For more information about this go to
the Subscription
FAQs.
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9. What are the charges for printing checks?
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There is no charge to
print the check, however, webmasters will be charged for
the postage fee to mail the check.
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10. Is there a minimum check amount?
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The Affiliate will receive
a check once their total equals or exceeds $25.00.
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11. How can I be notified when a Affiliate signs up with
my site? |
Webmasters have a choice
whether or not to receive E-mail notification when a new
Affiliate signs up. This can be found under the Affiliate
Section of the help documentation available at http://ccbillhelp.ccbill.com.
NOTE: The Webmaster will be responsible for providing
all necessary code to the Affiliate.
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12. Not all of my banners show up on the banner stats
page. How do I resolve this?
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| The banner stats function
will show only those banners being used. This creates
a more readable and understandable page. Verify the path
to the banner by copying the URL associated with that
banner and pasting it in an address bar. That banner should
be web viewable.
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13. How do I change my redirect URL?
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The Redirect URL can
be changed by editing the information in the System Setup
area.
Login into the CCBill EU Webmaster Admin System and
click the Affiliates link. Click the Setup
Tab and then the System Setup link. Enter the new
Redirect URL on the page. Click on Update Button
to save the information.
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14. How do I change my refresh URL?
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Login to the CCBill EU
Webmaster Admin System and click the Affiliates
link.
Click the Setup Tab and then the Advanced Features
link. Click the Enable link next to Signup Refreshing.
Enter the new Refresh URL on the page. Click on Submit
Button to save the information.
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15. Where do Affiliates obtain the HTML code to put on
their page? |
After your Affiliates
receive an account number, then they can obtain the HTML
code for the page by logging into the Affiliate Administration
System and clicking the Get Banners/HTML link.
The following is an example of the code:
<a href="http://refer.ccbill.com/
cgi-bin/clicks.cgi?CA=WEBMASTERACCOUNT&PA=PARTNERACCOUNT">
<img src="http://YOUR_SEVER.COM/IMAGE.FILE"
border=0></a>
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16. What is the difference between a single URL redirect
and multiple URL redirects?
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A single URL redirect
routes banner click surfers to the same site or sub-account.
Multiple URL redirects routes banner click surfers to
different sites or sub-accounts. All URL redirects require
code written for the banner redirect process.
Webmasters can choose to use single or multiple URL
redirects when redirecting surfers from an Affiliate’s
page. If you choose a single URL redirect then the URL
specified on the Redirect URL Page found under the System
Setup area will be used for all traffic through the Affiliate
Program. If you choose multiple URL redirects, then you
will be responsible for giving the “HTML=URL”
portion of the QUERY_STRING to all Affiliates that sign
up, as the system does not include that any more. This
can be used with the refresh URL option to create a more
custom program on your end.
If you use multiple URL redirects and a subscriber comes
through with no “HTML=” in the query string,
then the single URL redirect will be used so they get
to your site either way.
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17. If I have multiple accounts, do my Affiliates have
to sign up multiple times? |
The system default sets
your sub-accounts grouped together so that a Affiliate
only has to sign up once. You can group your CCBill EU
sub-accounts together so that Affiliates only have to
sign up once in order to refer traffic to any/ all of
your sub-accounts. However if you decide to set up different
Affiliate programs for your various sub-accounts then
the Affiliates will have to sign up for each one. As long
as you are using only one Affiliate program, your Affiliates
will only have to sign up once.
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18. What does "Allow Webmaster to View Address"
in the Affiliate signup form mean?
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The option to "allow
webmasters to view your address" gives Affiliates
privacy so the Webmaster cannot see their mailing address.
Webmasters will always have access to affiliate E-mail
addresses. If you want to make sure this is the only way
they contact you select this option. They will not be
able to view your mailing address when they look up your
Affiliate information.
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19. Does Quickstats show all of the money I have made?
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Quickstats will show
an overall total of members, but will only show the dollar
amount that you have made for that day. To see all of
your transactions, you must go to transaction reports. |
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