Client refers to a Webmaster/ merchant who sells E-Commerce goods or services to buyers. Customer refers to the E-Commerce buyer that purchases goods or services from a client through CCBill EU's transaction processing system.

We do. Our experienced technicians will install our system onto your server for you at no additional cost. This is why we request FTP information. The advantage to you is that our system allows you to access our database so that you can keep records of your customers. Our advanced system allows you to modify your pricing directly from our database.

Be sure to allow 24 to 48 hours after registration, so that your account can be set up, VISA requires additional time to process. The only time that this is usually exceeded is if there are special circumstances. Even those situations can usually be resolved quickly. Once an account is set up, a welcome e-mail will be sent to you including your username, password, and account number.

A security deposit is an amount that we automatically holdback from your check as insurance against refunds, returns or chargebacks. CCBill EU requires a rolling 26 week security deposit of 5% on all E-Tickets processed for your venue or website. The security deposit is used to cover CCBill EU for losses in the event that refunds, returns, or chargebacks should exceed revenue for any given time frame on your account. Any monies held back and not used for consumer disputes will be refunded to you in the billing period occurring 26 weeks after the period when the monies were held.

Yes, we do. The Affiliate Program allows our clients to setup commissions to revenue generating Affiliates. This program is absolutely free for CCBill EU Clients. For more details on the CCBill EU Affiliate Program, click here.

CCBill EU's fraud protection or scrubbing, as it is known in the industry, is state of the art. We use a proactive method of risk analysis, to determine the likelihood that the customer entering the transaction information is in fact the account holder. Rather than just using a negative database (blocking the customer when the transaction is rejected), we are trying to prevent the chargeback or return from happening in the first place. We also use a negative database to test for chargebacks and returns.

CCBill EU uses RAID 5 storage technology with redundancy servers. CCBill EU's system backup is performed on ten-minute cycles. All equipment is housed in a highly secured climate-controlled data center with diesel generated backup power. We have multiple and redundant connectivity to the Internet backbone. Only top-quality reliable equipment is used for CCBill EU transaction processing and website hosting. Qualified technical personnel monitor all of our equipment 24 hours a day, 7 days a week. CCBill EU strives for 100% uptime.

No. This is not required for companies outside of the U.S.

For security reasons, changes to account information need to be forwarded in a signed fax to 480.449.8823, in order to check and match your signature with the one on your filed contract. Please include your CCBill EU account number.
All changes to names, addresses, or payment transfers will be reflected on the first check after we have entered the change in our records.

CCBill EU sends out checks on the second Monday following the end of the billing cycle. In other words, this occurs nine days later. CCBill EU's billing cycle occurs 12:00 AM Sunday through 11:59 PM Saturday (Arizona time).