| CCBILL EU | Copyright
© 2009 CCBILL EU LTD |
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TERMS AND CONDITIONS |
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| Please read the following terms and conditions of the service. If you do not want to be bound by these terms and conditions, do not accept the service. We want the terms and conditions to meet your needs and the needs of our other clients, and we expect that these terms and conditions will evolve over time. We will post the terms and conditions, including any changes, on the CCBill EU Website located at http://businesscenter.ccbilleu.com/policies.php and we ask that you periodically review them. Your continued use of the service will constitute acceptance of any changes to the terms and conditions. This agreement becomes effective on the date it is accepted by CCBill EU. 1.
Definitions a. ACH: Automated Clearing House, a service provided through the United States Federal Reserve banking system that allows customers to convert paper financial instruments to electronic form. b. ACH Returned Item: Any customer's check that is returned through the ACH system. c. Chargeback: A charge to the customer that is reversed by the credit card issuer. d. Client: An entry or individual contracting with CCBill EU in order to utilize CCBill EU's automated financial transaction processing and ancillary related services. e. Customer: Anyone trying to access a Client's venue with a membership ID issued through CCBill EU's e-ticketing and access management software. f. Customer Charges: Amounts to be charged to the customer. g. Database: Any and all information received from Client and/or Customer which CCBill EU keeps in an electronic format for CCBill EU's use. This may include at CCBill EU's sole discretion a file containing only the Client's information and/or a universal file containing all of CCBill EU's Clients' information. h. E-Ticketing and /Site Access Management System: Those services provided by CCBill EU under the terms of this agreement to facilitate customer access to your venue. i. Membership ID: A unique code assigned to a customer through CCBill EU's e-ticketing system that permits access to your restricted venue. j. New Client: A client of CCBill EU's including you and/or your company, if neither you nor your company has ever been a client of CCBill EU. k. Online Check: A system that allows customer to utilize bank accounts without providing a physical instrument to debit the customer's account for the purchase of an e-ticket. l. Payment Form: The payment mechanism, i.e. credit card, on-line check, 900 number, etc., a customer utilizes in purchasing an e-ticket to gain access to a Client's venue. m. Penalty: Any fine, fee, assessment or other charge levied against CCBill EU by the card associations, Merchant Bank, any state or federal Regulatory Agency, or ACH system that is in addition to the normal fees charged by those entities. n. Refund: Any payment from your customer that is reversed by CCBill EU or you. o. Security Deposit: A percentage of the value of each transaction that is withheld from your gross amount as determined by CCBill EU and/or the Merchant Bank. The amount of security deposit will vary from time to time and payment form to payment form as will the period of time the security deposit is held for. p. Venue: A Client's collection of website pages and content that create the Client's entertainment arena. q. Website: The website(s) owned by you that utilize CCBill EU's e-ticketing system and site access management tools. r. Your: The Client and owner and/or creator of the website and venue.
2. Website Pricing Options
3. Services In order to provide the highest level of service to all CCBill EU's clients, data provided by customers for venue access will be combined with data from all CCBill EU's' client customers. The combined database will be used for risk analysis of your and all other clients' transactions. Ownership of the combined database remains with CCBill EU. Credit card information from CCBill EU's database will not be provided to you or any other party during this agreement or upon termination of this agreement. However, CCBill EU reserves the right to transfer the database in the event of a change in CCBill EU's ownership. You are responsible for maintaining a record of all user id information for your own use as well as for backup in the event of a system failure that requires restoration. Any unauthorized attempt to gain access to CCBill EU's database or systems by you, or anyone directly or indirectly associated or related to you, however remotely, will constitute a material breach of this agreement. In the event of any such attempt to gain access, CCBill EU may immediately terminate this agreement, and you will immediately return to CCBill EU all copies of any information obtained by this access.
4. Fees In addition to the fee, CCBill EU shall hold a security deposit for a minimum of six months as set forth in Schedule 2 attached hereto. CCBill EU may increase its security deposit requirements, at any time, if in CCBill EU's sole discretion it is necessary to cover potential refunds, ACH returned items, chargebacks, customer disputes, and/ or fines or penalties imposed directly or indirectly on CCBill EU by its acquiring bank, the card associations, regulatory agencies, or the ACH system. In the event Client utilizes both transaction processing and hosting services from any affiliated entities, Client hereby authorizes and agrees to allow the funds of their transaction processing reserve to be applied, wholly or in part, to their delinquent hosting account. This offset is intended to protect the Client from discontinuation of hosting services for unpaid balances on account. If CCBill EU is penalized by its acquiring bank, a card association, or NACHA for chargebacks, refunds, or return checks arising from CCBill EU's processing transactions for your website(s), CCBill EU may at any time and at its discretion charge you $100 per chargeback, refunded or returned check, or the actual amount of the penalty per item, or whichever is higher. CCBill EU's waiver of this paragraph for any period of time does not constitute forfeiture of CCBill EU's right to impose the application of the penalties retroactively or for that period of time. You acknowledge that the card associations and regulatory agencies may apply chargebacks and fines retroactively and that CCBill EUmust retain that right as well. In the event a flat amount penalty is assessed against CCBill EU as opposed to a per transaction penalty, CCBill EU may at its sole discretion prorate the flat amount among those clients that CCBill EU at its sole discretion deems to have been the cause of the penalty.
5. Payment CCBill EU will issue payment to you on a weekly basis. The payment made will be for the net amount of the customer charges for the week ending on Saturday, one week prior to the week the payment is issued. While CCBill EU will make reasonable effort to make payment on Monday, if there are unusual circumstances such as delays in CCBill EU receiving payment from banks, holidays, or system failures, CCBill EU will make payment as soon after Monday as possible. The net amount of payment will be the amount of customer charges minus CCBill EU fees, security deposit, and refunds not processed in previous payments, chargebacks, ACH returned items, payment delivery fees, taxes, penalties, and any additional security deposit amounts. CCBill EU reserves the right to charge any of these deductions against the security deposit and to require you to replenish the security deposit to a level deemed appropriate solely by CCBill EU or its Merchant Bank. In order to resolve complaints and disputes, you agree that CCBill EU may issue refunds without your knowledge or approval in any situation CCBill EU thinks is appropriate. CCBill EU may also include the customer in its database of blocked accounts if there is an indication of fraud or inappropriate use of the customer's information by the customer or anyone else. From time to time, you may be offered the opportunity to participate in a New Client Referral Program. In order to qualify, the new client must fill in the CCBill EU account number or website in the "Referred By" block at the beginning of this agreement at the time it is submitted to CCBill EU. CCBill EU will pay you 0.25% of the New Client's gross sales for as long as both you and the New Client remain clients of CCBill EU. This payment comes from CCBill EU's fees, not from the new client. CCBill EU has the right to cancel this payment to you in cases of fraud or misuse. CCBill EU also may change the referral fee percentage or discontinue the entire program in its sole discretion at any time.
6. Cancellation CCBill EU may terminate either (a) this Agreement, (b) any service or (c) both, immediately, if you are the subject of a bankruptcy order, become insolvent, make any arrangement or composition with or assignment for the benefit of creditors, go into voluntary or compulsory liquidation, have a receiver or administrator appointed over your assets, or if the equivalent of any such events under the laws of any of the relevant jurisdictions occurs to you. Upon cancellation/termination of your account, CCBill EU will hold all funds due to you for a minimum of six months as reserve for possible refunds, returned checks and chargebacks.
7. Your Obligations On CCBill EU's signup page for your venue, CCBill EU will plainly show the customer the price(s) you are charging and all terms and conditions of the purchase. If this agreement is terminated by either you or CCBill EU for any reason, you must leave the ability for customers to cancel their purchases through CCBill EU's services until there are no more active recurring memberships. If you do not do this, or if in CCBill EU's judgment there will be excessive chargebacks, or ACH returned items, CCBill EU will immediately issue refunds to your customers, and hold all payments and reserves until such time as CCBill EU is convinced that there will be no further refunds and/or chargebacks. The minimum time that CCBill EU will withhold payment is six months. You will always maintain the ability to respond to your customer's technical inquiries and try to resolve issues amicably. If, in CCBill EU's opinion customer complaints and/or chargebacks are excessive, CCBill EU may choose to cancel this agreement and you agree to immediately reimburse to CCBill all its expenses related to chargebacks and refunds You may change the access prices and subscription options for your venue whenever you want. The correctness, functionality, and accuracy of these changes are your responsibility regardless of who makes them. CCBill EU's employees have entered into an agreement to protect CCBILL EU's confidential and trade secret information even after their employment. You agree that it would be difficult for CCBill EU to enforce this agreement if you were to hire an employee or a former employee and it would be difficult for the employee to abide by the terms of the agreement. You therefore agree that you will not hire or enter into a contract of any kind with a current or former CCBill/CWIE employee for a period of 24 months following the effective date of that employee's last date of employment with CWIE/CCBill or any company affiliated with CCBill or CWIE without CCBill EU's written prior approval.
8. Authorization 9. Privacy Policy
10. Taxes
11. Limitations of Liability CCBill EU may discontinue any service, or may require fulfillment of conditions CCBill EU may choose to impose as a prerequisite for continuing any service upon thirty (30) days notice to you. However, CCBill EU may discontinue service immediately for fraud committed by you or your employees, illegal activity, or violations of its Acceptable Use Policies (AUP) and/or its other policies. CCBill EU's liability to you and any end user of the service or any other of its services is limited to the amount paid to and received by CCBill EU for service not accepted. In no event will CCBill EU be liable to you, or any end user or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if CCBill EU has been advised of the possibility of such damage. You agree that CCBill is an Internet Service Provider ("ISP") under the Digital Millennium Copyright Act (DMCA) and understand that CCBill EU is required under the DMCA to have you remove any material that another party claims is infringing once CCBill EU has received, in its sole judgment, a proper notification. You also agree that if you do not comply with a request from CCBill EU to remove material under the DMCA or for any other reason, CCBill EU may at its discretion block access to new member signups and renewals and hold all funds until such time as CCBill EU is certain that the material is removed. CCBill EU may, at its sole discretion, determine who is an “infringer” and may terminate this agreement without notice to you if CCBill EU believes you to be a repeat infringer.
12. Indemnification You will take all necessary measures to preclude CCBill EU from being made a party to any lawsuit or claim regarding the service provided to or by you, or any end user. You hereby agree to indemnify CCBill EU and hold CCBill EU harmless from any and all claims of whatever nature brought by any anyone against CCBill EU in excess of the remedy set forth herein. You hereby agree to reimburse CCBill EU for any and all expenses associated with CCBill EU being involved with any civil civil, criminal, regulatory or investigatory actions brought by you or against you by anyone, including expenses associated with providing information that CCBill EU, in its sole discretion, believes it legally must provide or has been authorized by you to provide. You also understand and agree that CCBill EU will deduct those expenses from monies due to you and you agree to reimburse CCBill EU for any expense that exceeds what CCBill EU is able to deduct from your account.
13. Relationship of Parties You agree that CCBill EU expressly prohibits you from using CCBill EU's name or federally registered service mark any where on your website without CCBill EU's prior written approval unless CCBill EU provides standard copy expressly for client's use. Requests for non-standard copy must be in writing and include a copy of the layout of the webpage, and copy that will be used. CCBill EU may for any reason or no reason refuse any use of its servicemark and/or name. 14.
Term
15. Confidentiality
16. Invalid or Unenforceable Provisions
17. Choice of Law: Venue
18. Disputes The arbitrator will not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The arbitrator will render a written opinion setting forth the basis on which he or she arrived at the decision regarding each issue submitted to arbitration. The decision of each issue submitted to arbitration will be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgment upon the award, if any, rendered by the arbitrator may be entered in any court having jurisdiction thereof. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party will be entitled to recover reasonable attorneys' fees and expenses incurred at both the trial and appellate levels. Parties may modify the dispute clause only through a stipulation signed by both parties.
19. Entire Agreement; Modifications For your own protection, you understand and agree that CCBill EU will only accept requested changes and modifications to this agreement that are in writing and signed by the individual(s) signing this agreement. 20.
Change of Ownership and Multiple Signatories CCBill EU strongly discourages clients from having more than one person sign this agreement. If you choose to have more than one person sign this agreement, please be advised that, when notified of a dispute, CCBill EU will not make any changes to the account or disburse or refund any monies until CCBill EU receives either written stipulation signed by all signatories or a court order. 21.
Addendums and Schedules
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December, 2009 |
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