: Press

CCBILL ANNOUNCES CCBILL900# ONE-TIME RETRO-PAYMENT

CCBill, the trusted leader in E-Ticketing and Access Management services, today announced that it would make a one-time only gesture to compensate CCBill900 beta clients for uncollected 900# Telephone Billing transactions processed from January 22 to March 11, 2004. These transactions were processed in association with CCBill’s initial 900#, Third-Party Vendor, utilized by CCBill to bill and collect funds from the telephone companies on behalf of its 900# clients. While collection efforts from this vendor continue, CCBill’s primary concern is to ensure a quick and fair resolution for these CCBill900 Beta and Initial Release Clients that helped to test and rollout this product from January 22 to March 11. 2004.

Because of these unique circumstances, and because these clients agreed to assist CCBill test this new service prior to and immediately following the feature’s hard release, CCBill Management has decided to make this special, one-time only gesture to compensate CCBill900 Telephone Billing Clients for all transactions processed during this time frame. As part of this gesture and as a Thank You for beta testing their product, CCBill will payout these clients 100% of billed activity, minus their normal 900# fees, even though 20-30% of 900 number billed activity would normally go uncollected.

CCBill clients affected by this decision will be sent their specific details and will receive payment for these transactions within the next two CCBill payment cycles. CCBill also announced that all payments from March 11th forward, which have been received from their new vendor, will begin after these initial adjustment payments. CCBill also reminded its clients regarding the inherent risks associated with alternative billing methods and the need to understand that CCBill cannot guarantee payment from these methodologies.
Since it’s inception in 1998, CCBill LLC, has delivered state-of-the-art E-Ticketing and Access Management services to support the E-Business initiatives of its global clients. An impeccable payment record, reliable problem solving techniques and phenomenal customer support have all earned CCBill its reputation as the trusted leader in the Industry.
A detailed explanation for Clients has been posted within the “News” section of the CCBill Web Admin. For more information on CCBill’s Telephone Billing Services or any of the Company’s E-Ticketing and Access Management Services, please contact sales@ccbill.com.

FOR IMMEDIATE RELEASE

CCBILL LAUNCHES NEW PHONE BILLING OPTION – CCBILL900

Tempe, AZ - CCBill, Credit Card Billing, LLC, the trusted name in on-line credit card and check billing solutions, today announced the launch of its new phone billing option, CCBill900. CCBill900 allows clients to reach new market segments by enabling them to capture millions of additional consumers who do not have or choose not to use credit cards.

The addition of CCBill900 to its service offerings rounds out CCBill’s comprehensive suite of payment options by offering consumers a 900 billing option in addition to online credit cards, checks and dialer alternatives. With CCBill900 consumers can purchase subscriptions to the thousands of subscription based websites and electronic venues for which CCBill offers e-ticketing access services via their monthly phone bill. Not only is CCBill900 an easy and familiar alternative billing solution for consumers to use, it also offers them a secure payment option that effectively addresses their growing concerns about electronic theft and introduces them to new methods of shopping online. Unlike credit cards or checks, CCBill900 does not require consumers to provide any personal account information via the internet. All payment information is handled seamlessly and one time charges are billed directly to the consumer’s monthly phone bill.

CCBill900 is a ready-to-use, turnkey solution that is fully integrated with all CCBill platforms, including System5 reporting, subscription management, digital rights and administrative applications. The system also incorporates robust reporting functionality that enables clients to monitor and track their CCBill900 activity in detail. As an added benefit for clients, CCBill900 was integrated into the current CCBill Client Affiliate System, enabling clients to use their current Affiliate ID to create separate affiliate programs specifically for their CCBill900 business.

CCBill900 offers clients flexible pricing options at price points starting at $12.95 up to $34.95. The total transaction fee charged for sales generated through CCBill900 is based on the eTicket price of the subscription. Implementing CCBill900 is as easy as setting up a new form. The System5 webmaster admin provides a “Quick Set Up” wizard that walks clients through the process in three easy steps. And the sign up process is extremely simple for the consumer too, minimizing the potential for errors which can lead to chargebacks.

CCBill continually strives to provide the highest level of quality and service to our clients through innovative solutions and unmatched customer service and technical support. With CCBill900, CCBill now offers the most complete suite of payment options available to help clients maximize their online revenues. For more information on CCBill900, please visit the premium features section of businesscenter.ccbill.com or contact sales@ccbill.com.

CCBILL ANNOUNCES THE LAUNCH OF ITS NEW CLIENT SUPPORT DEPARTMENT

CCBill Delivers World-Class Service With New Client Support Department, Providing Live, Round The Clock Service & Support For CCBill Clients

CCBill, LLC (Tempe, AZ), today, announced the launch of the new Client Support Department, offering round-the-clock, live technical service and support for CCBill clients. As an innovator of E-Merchant solutions since 1998, CCBill has set the standard for comprehensive, high-performance E-Ticketing services & Access Management solutions. Now, through it’s corporate investment in the Client Support Department, the Company is once again raising the bar by creating a world-class customer care center that provides support to CCBill clients, 24 hours a day, 7 days a week.

The Client Support Department was created by the Company to complement, rather than to replace, the strong business relationships its clients already have with their CCBill Account Representatives. With the new Client Services Department in place, CCBill clients still have access to their dedicated account representatives for business-related issues, including information regarding business referrals, concept discussion, new sales techniques and suggestions; however they now also have the added support of a round-the-clock team of technically-savvy account specialists for immediate response to any mission critical and account-related issues that may affect their businesses.

The vision for the Client Support Department is to provide the highest level of service and responsiveness for CCBill Clients by giving them access to the best people, the most accurate information and the expertise necessary to assist them with their technical and account-related questions. The new Client Support Department is completely dedicated to CCBill Clients; consumers still have access to the same world class service as always through the CCBill 24/7 Customer Help Desk.

CCBill, as a company, has invested the time, money and resources to create the best team possible to staff the Client Support Department. Every member of the Client Support team has gone through an extensive, three-month training and is required to pass stringent proficiency exams prior to his or her official addition to the team. And the company has put in place a technically proficient management staff that was hand picked from its own development and engineering team to lead the team.

In addition to the best people, the CCBill Account Support Department is also equipped with streamlined processes and a centralized knowledge base of CCBill client accounts, all of which contribute to improved internal communications regarding client issues and a higher rate of first contact resolutions. Plus, the Client Support Department tracks and monitors all reported account-related problems, incidents and questions and is accountable for following every issue from initial ticket generation through final resolution. These standards ensure that every issue is a priority and is handled as such.

Since it’s inception in 1998, CCBill has remained committed to exceeding client expectations for high-quality performance and service. In an ever-changing and increasingly unstable online business world, the new Client Support Department is poised to set a new industry standard for consistent, reliable, responsive and readily accessible customer service. For CCBill, world class customer service is more than a goal, it is an integral part of the Company’s corporate culture and something for which every one of its employees takes pride.