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: World Class Support |
At CCBill EU, world-class support is more than a goal we strive
for, it's part of our culture and something we pride ourselves
on. We understand the mission-critical nature of our services
to your business and realize that when your business is on the
line, you want answers when you need them and without having to
contact more than one person to get the information you need.
The Client Support Department was created to provide the highest
level of service and responsiveness for CCBill EU Clients by giving
them 24/7 access to the best people, the most accurate information
and the expertise necessary to assist them with their technical
and account-related questions. The Client Support Department is
completely dedicated to CCBill EU Clients. Consumers have access
to the same distinguished service as always through the CCBill EU
24/7 Customer Help Desk.
CCBILL ACCOUNT SPECIALISTS & TECHNICAL EXPERTS
Every member of the Client Support team has gone through extensive
cross department training and is required to pass stringent
proficiency tests prior to being added to the support pool.
Leading the team is a technically savvy management staff who were
hand picked for their expertise and are readily
capable of responding to higher level technical issues that
may arise at any time.
SINGLE POINT OF CONTACT
The Client Support Department provides clients with a single
point of contact for all of their account issues One phone call
to the Client Support Center gets a live person on the line
who can answer CCBill EU account related questions, quickly
and efficiently 24 hours a day, 7 days a week, 365 days a year.
“ONE & DONE”
In addition to the best people, the Client Support team is equipped
with streamlined processes and a strong knowledge base of CCBill
EU Client Accounts, all of which contributes to improved internal
communication regarding client issues and a higher rate of first-contact
resolutions.
STREAMLINED PROCESSES
The Client Support Department tracks and monitors all reported
account-related problems, incidents and questions and is accountable
for following every issue from initial ticket generation through
final resolution. With these high standards in place, every
issue is a priority and is treated as such.
MULTIPLE METHODS OF CONTACT:
You can reach a CCBill EU client support specialist at any time
• phone TF: 800.510.2859
• fax: 480.449.8823
• email: clientsupport@ccbilleu.com
CCBILL ONLINE DOCUMENTATION
Documentation is available to clients at: http://ccbill.com/cs/
Forms for current client account changes can be found here.
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